Frequently Asked Questions 

 

Why do you have such low prices on your home hardware?

We buy some of our brands directly from the manufacturer, rather than from a distributor that buys from the manufacturer. Because of the volume we sell, we can get better pricing, which allows us to sell it for less. We have some excellent prices on quality hardware that you just cannot find anywhere else.

 

Do you offer free shipping and how long will take?

Absolutely! Standard shipping is always free. You will typically receive your order within 3-7 business days. After we confirm shipment, you will receive a tracking number. You can find your tracking number when you sign in to your account. Delays from shipping carriers may occur during the peak holiday season.

 

Can you ship my home hardware faster than USPS or UPS ground?

Yes, we can offer 1 or 2-day expedited shipping. Please email us with your item list and zip code so we can get you a quote and arrange it for you. We will respond as quickly as possible.

 

When will my home hardware ship and how is it sent?

If your order is placed before 10:00 a.m. pacific time, the order is often filled and shipped the same day; however, this is not guaranteed. Our products are sent either by USPS or UPS ground unless other arrangements are made. Most customers receive their orders within 3-7 business days.

 

Can I return items that I purchase from HardwareX Supply?

Yes, you have 45 days for a free return, no questions asked. Please contact us to submit a return request. For full eligibility, please refer to our return policy page here.

 

I'm not quite comfortable purchasing your home hardware without seeing it. Is there a showroom near me?

We are currently in the early stages of building a showroom in Ontario, California. Sign up for our newsletter here for details on completion. As of now, you can purchase one or two items you are interested in before purchasing the hardware for their entire home. Just order a couple of items that you would need, then when you place your entire order, you will omit the items you already have.

 

How do I get an item replaced under warranty?

HardwareX Supply warrants the product for 90 days after purchase. If there is a defect in any product that you have ordered from us within 90 days, we are happy to replace it. After 90 days, we will refer you to the manufacturer who will take care of any warranty issues that you may have. You can view our warranty page here to register and verify that your product falls within the manufacturer's warranty guidelines.

 

Didn’t find your answer?

Please feel free to contact us here to submit any questions you may have. Our dedicated customer service team member will try their best to find a solution for you.